Frequently Asked Questions
Everything you need to know about shopping with CANOPUS.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 5-7 business days, while expedited options are available at checkout if you need your items sooner.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
Which payment methods do you accept?
CANOPUS accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, we currently ship to over 50 countries. International shipping rates and delivery times vary by destination and will be calculated automatically during the checkout process.
How do I ensure I am choosing the right size or model?
Each product page features a detailed size guide and technical specifications. If you are still unsure, our customer support team is available via live chat to help you make the perfect selection.